Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, Luxe Watch Boutique can’t offer a full refund or exchange.
Return eligibility
To be eligible for a return, your item must be:
- Unused
- In the same condition that you received it
- In the original packaging
Non-returnable items
Certain types of goods are exempt from being returned. Luxe Watch Boutique does not accept returns for:
- Perishable goods
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
For returns, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds (where applicable)
In some cases, only partial refunds are granted:
- Watches, jewelry, or handbags with obvious signs of use
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to Luxe Watch Boutique
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, Luxe Watch Boutique will send you an email to confirm that we received your returned item and to notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received your refund yet, please:
- Recheck your bank account again.
- Contact your credit card company—refunds can take time to post.
- Contact your bank—there is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.